SLA Summary

SLA and Aging Analysis

SLA compliance is below the 90% target and requires leadership attention.

Overdue SLA Items8723 critical

Due Next 7 Days4112 high/critical

MTTR24d-5d improvement

SLA Compliance86%target 90%

Overdue by Severity

Critical23 of 42

High64 of 319

Medium118 of 914